RFTT Shop Shipping Policy

Last updated: 20 July 2026

Thank you for shopping with Rising From The Township (RFTT). This policy explains how orders placed through our online shop are processed and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed.

Once your order has been prepared for dispatch, you will receive a confirmation email containing the available delivery or tracking information.

Processing times may be affected by weekends, public holidays, product availability, promotional periods or unusually high order volumes.

Delivery Areas

We deliver to the destinations made available during checkout. If your address is not accepted at checkout, please contact us before placing your order so that we can confirm whether delivery can be arranged.

Shipping Fees

Shipping fees are calculated according to your delivery address, order contents and the available delivery method.

The applicable shipping charge will be displayed during checkout before you complete payment.

Promotional free-shipping offers may be subject to minimum order values, eligible delivery areas and additional promotional conditions.

Estimated Delivery Times

Estimated delivery times may be displayed during checkout or communicated in your order confirmation.

Delivery estimates begin once the order has been dispatched and do not include order-processing time.

Delivery times are estimates and cannot be guaranteed. Delays may occur because of courier disruptions, severe weather, public holidays, load shedding, remote delivery locations, incorrect address information or circumstances outside our reasonable control.

Tracking Your Order

If tracking is available for your delivery, the tracking details will be sent to the email address or telephone number provided during checkout.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

Delivery Address

Please provide a complete and accurate delivery address, including:

• The recipient’s full name.
• Street address and unit or complex number, where applicable.
• Suburb, city and province.
• Postal code.
• A valid telephone number.

RFTT is not responsible for delays caused by incorrect or incomplete delivery information supplied during checkout.

If you notice an error in your delivery address, contact us immediately at shop@risingfromthetownship.co.za. We cannot guarantee that an address can be changed after an order has been dispatched.

Failed or Missed Deliveries

Please ensure that someone is available to receive the parcel where required.

If a delivery cannot be completed, the courier may attempt redelivery or contact you to make alternative arrangements.

Additional delivery charges may apply where an order must be resent because:

• An incorrect or incomplete address was provided.
• No one was available to receive the parcel after reasonable delivery attempts.
• The recipient refused or failed to collect the parcel.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information before contacting us.

If tracking has not updated or your parcel appears to be delayed, email shop@risingfromthetownship.co.za with your order number so that we can assist you.

Lost Parcels

If a parcel is confirmed as lost while in the courier’s possession, we will investigate the delivery and arrange an appropriate replacement or refund.

A parcel will only be treated as lost after the courier has completed its investigation and confirmed the outcome.

Damaged or Incorrect Orders

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective or different from what you ordered, notify us within 48 hours of delivery by emailing shop@risingfromthetownship.co.za.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and its packaging.

Once the issue has been reviewed, we will arrange a replacement, exchange or refund where appropriate.

International Orders

International delivery is only available where an international shipping option is displayed during checkout or confirmed directly by RFTT.

Customers receiving international orders may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated during checkout.

Returns

Shipping a product back to us is governed by our Refund & Returns Policy.

Unless an item is defective, damaged on delivery or incorrectly supplied, customers are responsible for return-shipping costs.

Contact Us

For questions about shipping or an existing order, contact:

Rising From The Township (RFTT)
Email: shop@risingfromthetownship.co.za
Telephone: +27 71 048 1898

When contacting us about an existing purchase, please include your order number.